This Privacy Policy explains how Bloom Studio processes personal data when you use the website, request a consultation, or engage us for floral design services. It applies to inquiries, quotations, bookings, and related communication for wedding bouquets and event decoration.
Depending on your location and the processing involved, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for a copy of data you provided. Where consent is used, you may withdraw it for future processing without affecting prior lawful processing.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to understand the request, and we will respond within the period required by applicable law.
We keep personal data only for as long as needed for the relevant purpose, including consultation handling, contract performance, payment administration, dispute management, and legal compliance. When data is no longer needed, it is deleted or anonymized according to our internal retention practices and applicable law.
We may update this policy to reflect changes in our services, legal requirements, or technical arrangements. The revised version will apply from the date indicated on the page, and significant changes will be highlighted where appropriate.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate final details, organize preparation, delivery, and setup, manage payments and records, maintain the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, technical maintenance, communications, payment processing, accounting, and similar operational tasks. Where a third party acts on our behalf, it may process data only for the assigned purpose and under contractual or other appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. Such disclosures are limited to what is reasonably required in the circumstances.
We process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for consultations, quotations, order handling, delivery and setup, website operation, and recordkeeping.
Where the GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority if you consider that your rights have not been respected.
We may process identification and contact details, event and order information, consultation notes, payment-related records, delivery and setup details, and technical data such as device and browsing information. Where relevant, we also process messages and preferences shared during the design and quotation process.
We collect data directly when you submit an inquiry, request a consultation, confirm an order, or communicate with us. We also receive data from payment and technical systems used to operate the website and manage requests, and we may create internal records from consultations, quotes, deposits, and delivery arrangements.
We may use session cookies to keep the site working during a visit, preference cookies to remember choices, and analytics cookies to understand how the site is used. If payment or booking functions rely on third-party tools, those tools may place their own cookies subject to their settings and policies.
You may refuse or delete non-essential cookies through your browser settings. If the website provides a cookie preference tool, you may use it to manage optional cookies. Some cookies are necessary for basic site functions and cannot be disabled without affecting performance.
